We are committed to ensuring that every customer is satisfied with our products and services. If you are not satisfied with the product you purchased, you can apply for a refund within 30 days of receiving the product. Please ensure that you follow the refund policy and procedures below.
Refund Conditions
Product Condition: The product to be refunded must be in its original condition, unused and in its original packaging.
Return Time: You must submit a refund request within 30 days of receiving the product.
Documentation: A valid proof of purchase, such as an order confirmation email or invoice, is required.
Refund Process
To apply for a refund: Please contact our customer service team via email at jacobwilliams@swiftcartsolutionss.com and provide your order number, proof of purchase, and the details of your refund request. Return Processing: Once we receive your refund request, we will provide you with a return address. Please return the product as requested. Refund Review: Once we receive the returned product, we will inspect it to ensure that it meets the refund conditions. The review process usually takes 5 working days. Refund processing: Once approved, we will refund the amount to your original payment method within 7 working days. Please note that the refund time may vary depending on the bank’s processing time.
Situations where refunds are not given
Opened or used items: If the item has been opened or used, no refund is given. Exceeding the application time: If the refund application exceeds the 30-day application time, we will not be able to process the refund request. Personalized items: Customized or personalized items are generally not subject to the refund policy.
Shipping costs
Original shipping costs: Refund applications generally do not include original shipping costs, unless there is a quality problem with the item or the wrong item was sent. Return shipping costs: Return shipping costs are usually borne by the customer, unless there is a quality problem with the item or the wrong item was sent.
Contact Us
If you have any questions or need further assistance, please feel free to contact us:
Email: jacobwilliams@swiftcartsolutionss.com Phone: +1 803 267 8072 Address: 6725 Mahi Ln Unit 3A Myrtle Beach, SC 29572 We will be happy to provide you with support and assistance.
